Welcome!
ALERT ATTENTION ⚠️
In observance of the holiday, Juneteenth, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Thursday, June 19th, 2025. We will resume regular U.S. support hours on Friday, June 20th, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Pls. ensure to update any @iupui.edu email addresses within your user account, core account, etc. profile to reflect @iu.edu, per IU's One Mail project.
Solutions for many iLab inquiries may be found on the IU iLab FAQ page. Should further assistance be needed, contact iLab support via ilab-support@agilent.com. The Agilent iLab Help Resources Hub is also a useful page.
(hide this warning on this page)In observance of Juneteenth, the SSF will be closed June 19th, 2025
Overview of Services
The Biospecimen Management Core (BMC) offers cost-efficient processing & storage services with a focus on consistent quality and sample integrity. The Specimen Storage Facility (SSF) currently maintains four mechanical freezer storage sites and two LN2 freezer storage sites. Both investigator and SSF owned freezers are monitored and maintained by SSF staff 24/7 to virtually eliminate specimen loss due to freezer failures. Quality is maintained via our contracted independent QA oversight and guidance. Our facility and procedures are ISBER compliant (International Society for Biological and Environmental Repositories).
| Robert Orr | Jenna York |
| SSF Director | SSF Facility Manager |
| 317-944-9726 | 317-274-2213 |
| roborr@iu.edu | jlyork@iu.edu |
| Hours | Location | |||
|
Monday-Friday 8:00am-4:30pm Specimen Access and Services: Monday-Friday 2pm-3pm, or by appointment |
|
| Name | Role | Phone | Location |
|---|
