Welcome!
ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Pls. ensure to update any @iupui.edu email addresses within your user account, core account, etc. profile to reflect @iu.edu, per IU's One Mail project.
Solutions for many iLab inquiries may be found on the IU iLab FAQ page. Should further assistance be needed, contact iLab support via ilab-support@agilent.com. The Agilent iLab Help Resources Hub is also a useful page.
(hide this warning on this page)The goal of the Quality Assurance Core is to ensure appropriate levels of Quality Assurance support across areas and to establish a consistent approach to quality leading to a unified IUSM Quality Management System based on common quality principles. Benefits to each area include assurance of compliance, increased operational efficiencies, the sharing of best practices, improved performance monitoring, and robust continuous quality improvements.
Jennifer Marsh, Director of Quality Assurance
| Monday-Friday, 8 am - 5 pm |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jennifer Marsh |
Director of Quality Assurance
|
marshje@iu.edu
|
