Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Pls. ensure to update any @iupui.edu email addresses within your user account, core account, etc. profile to reflect @iu.edu, per IU's One Mail project.
Solutions for many iLab inquiries may be found on the IU iLab FAQ page. Should further assistance be needed, contact iLab support via ilab-support@agilent.com. The Agilent iLab Help Resources Hub is also a useful page.
(hide this warning on this page)This service is for the reservations of rooms and equipment for LARC faculty and labs.
Stephanie Blevins | Director of Operations | 317-278-7095 | stepblev@iu.edu
| Hours | Location |
|
Monday-Friday 7am - 3pm larc@iu.edu 317-274-8649 |
Indianapolis, Indiana 46202
|
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Shelly Moles |
Executive Administrative Assistant
|
317-274-7370
|
LARC@iu.edu
|
IU Indianapolis (LARC)
|
| Craig Smith |
Business Office Manager
|
317-278-2335
|
smithcrj@iu.edu
|
IU Indianapolis (LARC)
|
| Stephanie Blevins |
LARC Operations
|
317-278-7095
|
stepblev@iu.edu
|
IU Indianapolis (LARC)
|
