Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Pls. ensure to update any @iupui.edu email addresses within your user account, core account, etc. profile to reflect @iu.edu, per IU's One Mail project.
Solutions for many iLab inquiries may be found on the IU iLab FAQ page. Should further assistance be needed, contact iLab support via ilab-support@agilent.com. The Agilent iLab Help Resources Hub is also a useful page.
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HANDS in Autism® is a state-wide training and resource center.
We build “local capacity” to help individuals with autism and their families find ways to address their concerns and thrive—in concert with any services they receive—in their communities. Our focus is person-centered. We pay close attention to the individual’s strengths and their needs, as well as the needs of those serving them and their families.
HANDS is well recognized beyond the sphere of autism and related disabilities. Our behavioral and educational principles and practices are relevant and useful to a wide range of individuals.
We work closely with individuals and families and consult statewide with community schools, homes, treatment facilities, and other rsettings integrated with medical professionals. Our immersive role has enabled us to learn how to promote successful outcomes in service delivery across these settings.
To provide unique learning opportunities designed to improve understanding of the process and ability of working with individuals with ASD and a range of other developmental and behavioral challenges through hands-on and coaching experiences and building bridges of information, resources and collaboration across family, educational, medical, and community systems.
The overall vision of the HANDS in Autism® Interdisciplinary Training and Resource Center is to build local capacity in the use of behavioral and educational practices implemented to address even the most complex community-based contexts. This vision is supported with the comprehensive and data-driven HANDS Model curriculum, framework, and process of outreach, education, and training. Our model is accessible, usable and relevant across systems, providers and communities serving individuals and families affected not only by autism spectrum disorder (ASD) but a full range of disabilities, ages, intellectual and functional abilities and neurodevelopmental, behavioral, and other challenges.
| Hours | Location |
|
Monday - Friday 8:30 AM - 4:30 PM |
2805 E 10th Street, Suite 170 Bloomington, Indiana, 47408 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Hands in Autism |
Group Email
|
812-856-1600
|
hands@iu.edu
|
|
| Tiffany Neal |
Director
|
nealtiff@iu.edu
|
||
| Saisrujan Pendem |
Data Specialist
|
saipend@iu.edu
|
